Should you need to cancel a session it's really helpful if you can give us as much notice as possible - ideally at least 2 working days (excluding weekends and bank holidays). This will allow us to offer the spot to another student. 

 

Either contact your trainer directly or contact the office on:
 

Phone: 0800 030 2370

Email: hello@circle-training.co.uk

 

If cancellations are made with less than 24 hours’ notice or you do not turn up for a scheduled training session, there's some important information to know.

Student Finance England (SFE)
SFE will fund a maximum of 2 missed training sessions per term as long as a reason for the missed session has been given to your training provider. 

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SFE stipulates a term refers to the study periods that run either side of the standard holidays, i.e Sept – Dec, Jan – April, and May – Jul/Aug. Unfortunately, if you cancel late (under 24 hours notice) twice in the same term we will be unable to reschedule your session until the new term begins.

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Wherever possible it is important to give more than 24 hours’ notice (excluding bank holidays and weekends) if you wish to cancel your support session – this is the advice set out by the Student Loans Company (SLC) who pay for DSAs.

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The SLC understand that there may be occasions where you may not be able to attend your training session and are unable to cancel with more than 24 hours’ notice. For example, because you are ill, have a personal emergency, for unforeseen circumstances or as a result of difficulties relating to your specific learning difficulty, disability or condition. In such cases the cost of these booked support sessions will usually be met from your DSAs. It is important not to worry as this type of unforeseen late cancellation will not affect the number of remaining sessions you have been allocated.

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In cases where your university is responsible for you needing to cancel a support session (for example a timetable change) you should contact your support provider to let them know as soon as possible. Costs of these cancellations will not affect your DSA.

It is important to understand that your support may be suspended by the SLC if you repeatedly book support sessions but do not attend, or cancel with less than 24 hours’ notice which could have been cancelled with sufficient notice. This will be the case if more than two sessions have been missed per term – the SLC will inform you in writing if this is the case.

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NHS

The NHS has a strict cancellation policy – you must give us at least 48 hours (2 working days) notice if you need to cancel your session. Unless you have a disability related reason, you may be liable to pay for the cancelled session.